Effective Date: June 28th, 2025

At Positive Polynesian, every item is made to order through our print-on-demand partner. Because of this, we do not accept returns or exchanges for wrong sizes, colors, or change-of-mind purchases.

Damaged, Misprinted, or Defective Items
If your item arrives damaged, misprinted, or defective, we’ll make it right.
Please contact us within 30 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photos showing the problem
  

Once approved, we’ll issue a replacement or refund at no additional cost.

Lost Packages
If your order hasn’t arrived within 30 days of the expected delivery date, reach out. We’ll investigate and either replace or refund the item.

Final Sale Items
All purchases are final unless there’s a production error or shipping issue. We do not accept returns for buyer’s remorse, wrong size, or personal preference.

Order Changes & Cancellations
Orders can only be changed or canceled within 24 hours of purchase. After that, items go into production and cannot be modified or stopped.

You can always contact us for any return questions at positivepolynesian06@gmail.com.

Quick Policy Summary

Still Got Questions?

Here’s a quick Q&A to help:

Q: I ordered the wrong size—can I exchange it?
A: Since all items are made to order, we don’t accept exchanges for size or color selection. Please double-check your sizing before placing the order.

Q: What if my item arrives damaged or has a print issue?
A: Contact us within 30 days of receiving your order. Include your order number and photos of the issue; we’ll replace or refund the item at no extra cost.

Q: My order never arrived. What now?
A: If it’s been 30 days since the estimated delivery date, email us. We’ll check with the shipping carrier and either reship or refund your order.

Q: Can I cancel or change my order after buying?
A: You can request changes or cancellations within 24 hours of placing your order. After that, it goes into production and can’t be edited or canceled.