Effective Date: January 12, 2025

At Positive Polynesian, we strive to ensure a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand how we handle your orders.

Order Fulfillment

Positive Polynesian works with a print-on-demand partner to create high-quality, custom products. Each item is made to order, which may slightly extend processing and delivery times.

Processing Times

Standard Processing: Orders are processed within 2-7 business days after payment is confirmed.

Custom Items: Custom designs may take up to 10 business days for processing.

Shipping Times

U.S. Mainland Shipping: Typically takes 3-7 business days after processing.

Hawaii, Alaska, and Remote Areas: Delivery may take 15-20 business days due to the distance and potential carrier delays.

International Shipping: Delivery times vary by destination and customs but generally range from 7-21 business days.

Note: Delivery times may be impacted during holidays or due to unforeseen delays with our carriers.

Shipping Rates

Shipping rates are calculated based on the order weight, dimensions, and destination at checkout.

Order Tracking

You will receive a confirmation email with tracking details once your order has shipped. Please allow 24-48 hours for the tracking information to update.

International Customers

Import duties, taxes, and customs fees are the responsibility of the buyer.

Please check your country’s import policies before placing an order.

Lost or Damaged Packages

If your package is lost or damaged during transit, please get in touch with us within 7 days of the delivery date.

We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.

Order Changes and Cancellations

We process orders as quickly as possible to meet production and shipping timelines. Because we work with a third-party fulfillment partner (Printful), orders are automatically submitted to production shortly after being placed.

Changes or cancellations must be requested within 24 hours of purchase. After this window, we cannot make modifications or cancel the order, as it may already be in fulfillment or production.

Please double-check your order details such as item type, size, color, and shipping address—before purchasing. Once an order is in production, it is locked and non-editable.