At Positive Polynesian, we are committed to delivering your orders with care and aloha! Below are the details of our shipping process to ensure a smooth experience.

Order Processing

• Orders are typically processed within 2–5 business days after payment confirmation.

• Processing time may vary during holidays or product launches.

Shipping Times

• For customers in Hawaii: Due to our island location, shipping can take longer than usual. Expect delivery within 7–14 business days after processing, depending on your carrier and location.

• For mainland U.S. orders: Delivery typically takes 5–10 business days after processing.

• For international orders: Shipping times vary by country, ranging from 2–4 weeks.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

Delays

While we work hard to meet delivery estimates, delays can occur due to:

• Weather conditions.

• Carrier transit schedules.

• Unforeseen disruptions.

We’ll notify you promptly if any delays arise.

Tracking Your Order

Once your order ships, we’ll provide a tracking number via email so you can monitor its journey.

Lost or Damaged Items

If your package is lost or arrives damaged, please contact us within 7 days of delivery at [Insert email address]. We’ll work with the carrier to resolve the issue.